This Privacy Policy describes how we obtain and use your personal data, why we are allowed to do so by law, who has access to your personal data and what your rights are. Please review it carefully.
In the event that the Site contains a separate Privacy Statement linked to via the Site homepage, in the case of conflict between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail.
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section Your rights.
“Personal data” is any information which identifies you personally, whether directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:
Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the construction and building services that we have from time to time agreed to provide to you.
Correspondence: any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Site, by submitting a comment on our Site, or by any other means.
Survey responses: information from surveys that we use for research purposes, if you choose to respond to them.
Transaction details: information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders or projects.
Details of visits to the Site: details of your visits to our Site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests. Most major websites use cookies.
The cookies we and our business partners use on our Site are broadly grouped into the following categories:
Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into an account area on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section “How can I reject or opt out of receiving cookies?” is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics – We use analytics cookies to help us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks, we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
User cookies – We use cookies to improve your experience by remembering your preferences so we know how you like to use our Site. Examples of this would be remembering you so that you are served with the same content or to remember you when you come back to our Site.
Social sharing – We use third‑party cookies to allow you to share content directly on social networking/sharing sites like Facebook or Instagram. Examples would be if you wanted to “like” or share our projects or services.
Interest-based advertising – From time to time you may see adverts for products and services you may wish to buy. To try and ensure that the adverts you see are relevant to you, third‑party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site.
The “Help” menu of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive, visit www.allaboutcookies.org.
Some of the cookies described in the section “What cookies are used on this Site?” above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.
For more information on these cookies and how to disable them, please see:
The Internet Advertising Bureau website at www.youronlinechoices.com where you will be able to opt out of receiving interest‑based advertising cookies.
The World Wide Web Consortium’s website at www.w3.org for more about how cookies work and how to manage or delete them.
We use your personal data for the following purposes:
We use your personal data to accept you as a new or returning customer and to provide you with the construction and building services you have requested in accordance with our Trading Terms or Terms of Trading.
We use the contact details you have provided to communicate with you about the services that we provide, including to let you know about major changes to those services, our Trading Terms or Terms of Trading, or related information.
If you have provided your consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of promotional offers by email, SMS, post or telephone relating to our services.
You can unsubscribe from our direct marketing at any time by clicking the “Unsubscribe” link in any of our emails or by contacting us.
Our trusted business partners may also wish to use your name, email address, postal address and telephone number to inform you of similar products, services and promotional offers. We will only share your personal data with our partners where you have provided us with your consent to do so. You can unsubscribe at any time by clicking the “Unsubscribe” link in any of their emails or by contacting them directly.
We use cookies and similar technologies to track your activity on our Site so that we can provide important features and functionality, monitor its usage, and provide you with a more personalised experience.
We use your personal data to be able to provide and improve the customer support we provide to you (for example, where you have questions about our projects or services).
We process personal data in the course of maintaining and administering our internal records. This includes processing your personal data to ensure that the information we hold about you is kept up to date and accurate.
We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our services to you, in the most effective manner.
In certain circumstances, we use your personal data only to the extent required to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out.
In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:
sending you marketing communications about our services
sharing your name, email address, postal address and telephone number with our trusted business partners so that they may market to you about their own similar products and services
conducting marketing research
obtaining your credit score so that we can establish the best possible payment terms we are able to offer to you.
It is necessary for us to process your basic contact details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:
provide you with our services
communicate with you about the services that we provide to you, including to let you know about major changes to those services or to the Trading Terms or Terms of Trading between us, or to any related information
provide and improve customer support
notify you about changes to our service.
If you choose not to give some or all of the aforementioned information to us, this may affect our ability to provide our services to you.
In certain circumstances, we also use your personal data only to the extent required in order to enable us to comply with our legal obligations, including to detect, investigate and prevent fraud.
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which are to:
provide you with services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about relevant offers
better understand our customer base so that we can improve our services and marketing activities
comply with our contractual obligations to third parties
develop and improve our Site to enhance the customer experience
train our staff so that we can provide you with better customer service
respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our services to you
ensure that content from our Site is presented in the most effective manner for you and for your computer
ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defence of legal claims.
Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected, we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).
We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out above, be transferred outside the United Kingdom or European Economic Area (EEA), and such destinations may not have laws which protect your personal data to the same extent. We are required by data protection law to ensure that where we or our “processors” transfer your personal data outside of the UK/EEA, it is treated securely and is protected against unauthorised access, loss or destruction, unlawful processing and any processing which is inconsistent with the purposes set out in this Privacy Policy.
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
legal obligations under applicable law to retain data for a certain period of time
limitation periods under applicable law
potential or actual disputes
guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
You have the following rights regarding your personal data under UK data protection law:
Right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This Privacy Policy is intended to provide you with that information.
Right of access
You have the right to obtain access to your personal data (if we are processing it) and certain other information. This is so you are aware and can check that we are using your personal data in accordance with data protection law.
Right to rectification
You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Right to erasure
This is also known as the “right to be forgotten” and, in simple terms, enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
Right to restrict processing
You have the right to “block” or suppress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data but may not use it further.
Right to data portability
You have the right to obtain and reuse your personal data in a structured, commonly used and machine‑readable format in certain circumstances. Where certain conditions apply, you also have the right to have such information transferred directly to a third party.
Right to object to processing
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).
Right to withdraw consent to processing
If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Right to make a complaint to the data protection authorities
You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please contact us using the details below:
Farswood Construction Limited
Registered office: 495 Denby Dale Road West, Calder Grove, Wakefield, West Yorkshire, England, WF4 3AA
Telephone: 07824 772 173
Email: [email protected]
If you are not satisfied with our response to any enquiry or complaint, or you believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
calling: 0303 123 1113
submitting a message through the ICO’s website at: ico.org.uk
Our Site may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for the privacy practices of such third‑party websites and your use of such websites is at your own risk.
This Privacy Policy was last updated on 23 February 2026.
This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.
